When a player wants to play a game, he /she has to put their gold at stake. The stake can be of a variety of available amount based on the type of variation. 

If you defeat your opponent then you get his / her gold (in 2 player matches). In the case of 4 players, you get gold of 2 players. 

Running out of Gold
If you run out of gold due to loss then you can open MAGIC CHEST or watch VIDEO ADS to get more free gold. If you have run out of ads and already opened the magic chest then the only option is to buy the coins.

Gold can also be used to get gems through the 'Spin2Win' option.

Gems are also one of the currencies in the game. It allows you to undo the last rolled dice as if they were never rolled. It helps you during the game by giving you another chance to get the number you want. Thus, making the game more interesting. 

Earning FREE gems
Gems can be earned by sending and receiving lucky dice. Connect the game with your Facebook account and start sending lucky dice to your Facebook Friend. When they roll your sent dice, then you also get back a dice in return. Once you have 3 lucky dices then you can roll them and based on the pattern you will get free gems.

Alternatively, you can buy gems from Play store / App store. 

Our system is very secure and there are no hacks to get free gems or gold. No external tool or website will be able to help you in getting gems or gold. Please, be away from using any mediums. 

Stay away from Phishing sites
Some website claims to give your free gems or gold. They also ask you for giving your Facebook / Gmail account details. Please be away from them, they might result in loss of your Facebook or Gmail account. 

It would not be possible for us to refund back gems/coins. By adding intuitive confirmation steps, we have done everything we can to limit accidental usage from the game. Since Ludo star is live online multiplayer game reversing changes would have adverse effects on other players you have interacted with. Also providing this kind of refund would be unfair to other people who earned the golds after winning matches.

If you have opened your game to find out Gems / Golds has gone missing. It's because they have somehow have been spent. Usually, it's due to the curiosity of friend or family member. It's also likely if you've signed in your account onto someone else device and did not sign off. They could also be used without knowing you.
Since gems/gold count is maintained by our highly secure servers disappearing gems/coins is the highly unlikely situation. If you still think that gold/gems disappeared due to some system error. Please feel free to email us with proper proof (past screenshots of game stats would help). After doing the investigation we will get back to you within 48 hours of reporting the issue.

The game reward system works like this:

2 Player Game
#
When you place a bet of 500 coins, your opponent also does the same.
# 500 coins are reduced from your and your opponent's account.
# Then if you win, you get 1000 coins (sum of your's and your opponent's bet). Effective increase that you can see will be 500 coins (that of opponent).

4 Player Game
# When you place a bet of 500 coins, your opponents also does the same.
#
500 coins are reduced from your and your opponent's account.
#
Then if you win, you get 1500 coins (500 Your + 500 Opponent No. 1 + 500 of Opponent No. 2).
Effective increase that you can see will be 1000 coins (that of the opponents).
Rank 2 in 4 player game will get back his /her coin.

Gems or gold purchase can be made by using the in-game shop.

Open in-game shop
Step 1: To open in-game shop tap on right top area where you see the count of gold/gems. 
Step 2: When the shop opens tap on the green button to buy the item that you want to purchase. This will open the Play Store / App Store purchase screen. 
Step 3: Follow the instruction mentioned by Play Store / App Store. 

We only support payment methods that are mentioned in the purchase screen of App Store or Play Store. 

Paytm for India (Android)
If you have a Paytm account then you can pay using it also.
Step 1: Go to your Paytm app. You will see 'Recharge or Pay Bills For'. Swipe to see Google Play at the end. Tap on it. 
Step 2: It will give you a recharge code option of whatever amount above 100 INR. Save the recharge code.
Step 3: After getting the recharge code from Paytm, open our app.
Step 4: Tap on the item you want to buy. This will open Google Play popup.
Step 5: In the popup tap on Redeem (if you don't see redeem) then tap on down arrow (very small). Enter the code that you have obtained from Paytm Recharge purchase.

If you haven't received the item that you have bought then do the following steps:

Step 1: Get the screenshot of order proof. You can check your email, the payment receipt is sent to email id.
If you are not able to find the payment receipt then try the following:
(Android) Go to Play Store app > Tap on drawer > Tap on Account then Tap on order history. Take the screenshot of the history.
(IOS) Go to App Store payment history.

Step 2: Attach the screenshots and email us mentioning that you bought but haven't received the item. The support team will check and get back to you as soon as possible.

The purchase is controlled by Google Play (Android) and Itunes (IOS). If you are facing some issue in purchase please connect with the respective support. 

Google Play payment support: Link
Itunes payment support: Link

For Android user:
Go to Play Store app > Tap on drawer > Tap on Account then Tap on order history.

For IOS users:
Go to App Store payment history.

No. Transferring gold and gems to another account are strictly against the rules and would be considered cheating.

NOTE: Please keep in mind that Gameberry (Ludo STAR) has a thorough system that tracks modifications, game exploits, and fraudulent credit balances.

There is no direct method of gifting available in the game currently.
But in future, we will definitely think about building some.

No. The only way to purchase gold/gems is through the in-game shop (processed securely by Google or Apple).

There are a lot of 3rd party websites and Facebook pages that claims to sell gold/gems but none of them are safe to use. They are not sponsored by Gameberry Labs. If you are purchasing gold/gems from any other medium then your account can be terminated in the offence of illeagal trading of coins/gems.

The purchase is controlled by Google Play on Android and Itunes on IOS. If you are facing some issue in purchase please connect respective stores. 

Google Play payment support: Link
Itunes payment support: Link 

Choosing an Avatar
You can choose an avatar for your game profile photo by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen choose your profile avatar and tap on SAVE button. 

Changing profile photo with real photo
If you change your facebook profile photo then the game's profile photo is updated to the latest Facebook profile photo. It may take up to 24 hours for the new profile photo to get updated in the game.

You can change your game name by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen, you can edit your current name and tap on SAVE button.

If you are using the internet behind VPN / proxy then you will see the problem in the flag.

You can manually edit the location by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen, you can edit your country by tapping on the pencil icon. 

Sorry but you cannot use a  real photo without changing the Facebook profile picture. However, you can switch your profile picture to available game avatars. 

Choosing an Avatar
You can choose an avatar for your game profile photo by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen choose your profile avatar and tap on SAVE button.

Sorry but you cannot use a  real photo without changing the Facebook profile picture. However, you can switch your profile picture to available game avatars. 

Choosing an Avatar
You can choose an avatar for your game profile photo by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen choose your profile avatar and tap on SAVE button.

Guest accounts can only switch to avatars provided in the game. 

Choosing an Avatar
You can choose an avatar for your game profile photo by following these steps:
Step 1: Go to Lobby and tap on your current profile photo. This will open your PROFILE SCREEN. 
Step 2: In the PROFILE SCREEN look for the edit button (or, edit icon). Tap on the button/icon. This will open an EDIT PROFILE SCREEN. In this screen choose your profile avatar and tap on SAVE button.

Selling, buying, sharing and giving game accounts to other players is against our terms of services. We can not guarantee the security of any account that has been passed from one player to other. We reserve the right to ban any account that has been transferred between players.

If your account is linked to Facebook then you can play on multiple devices. If you are using guest account then you won't be able to open it on any other device. 

Note: You cannot play simultaneously on devices using 1 account. 

You can not delete or reset the account. The fun of Ludo is sticking with your account through the good times and the bad times. The game wasn't designed for being reset and restarted. If you want to play the game from start you can do it by logging into the game using a new Facebook Account. 

Every device has a single guest account but you can log into other Facebook linked account by 'Login with Facebook'. 

You can switch between account by logging out and logging in again. 

If you are trying to connect a Facebook account which is not linked with any other Ludo STAR account then your guest account will get converted into a Facebook connected account. All the game status will be transferred. 

In case it creates concerns over privacy you can always edit your name, picture, country by going to your profile. 

You cannot convert back a Facebook connected account to a Guest account. 
However, you can log out switch to the guest account of your device. 

How log out?
Tap on the settings icon in the lobby. It will open settings screen. In this screen, you will find a log out button. When you tap on this button, it will log out from your Facebook connected account and reload the app. Thus, allowing you to play with the guest account in the device.  

No. You cannot have more than 1 guest account in a device.
In case your FB acccount gets banned or you forgot the password then please try to get in touch with facebook support and try to recover your account as soon as possible.

We can not access information related to your FB account, so we need the help of both you and facebook to find the correct login details that will let you recover your game account

Usually, it happens when somebody gets access to your FB id and credentials.
This could also happen if you've logged your game onto someone else's device and did not sign out. If you face this kind of situations. Please send us an email to block the account.

The support team will look into this and block the account immediately. We will unblock the account after you have recovered your Facebook account. Gameberry Labs does not hold any responsibility of refunding lost gold/gems in such cases.

It is not possible to transfer the game stats (gold/ gems) to a different Facebook account. The game is designed to have fun by playing with your friends and protect it from all the illegal trading and selling. To ensure this, it was necessary for it to be non-transferable.

Please try the following steps if you are not able to Login with Facebook:

Android
Step 1: If you have Facebook app installed then delete it for some time.
Step 2: Clear the data of Ludo STAR
           (for this go to Settings > Application Manager > Ludo STAR > Clear data)
Step 3: Go to your mobile browser. Visit Facebook & check if any account is logged in. If yes, then log out that account.
Step 4: Open Ludo STAR and try login with Facebook. It will ask you for login credentials of the account you want to log in with.

IOS
Step 1: If you have Facebook app installed then delete it for some time.
Step 2: Go to your mobile browser. Visit Facebook & check if any account is logged in. If yes, then log out that account.
Step 3: Uninstall Ludo STAR and install it again. 
Step 4: Open Ludo STAR and try login with Facebook. It will ask you for login credentials of the account you want to log in with.

If you are trying to log in with a second Facebook account but you are coming back to the same then try the following step:


Step: If you have Facebook app installed and you are facing this problem then open your phone browser and visit Facebook.
Instead of the account in ‘Facebook app’ Ludo STAR is picking the account which is logged in the browser. So you have to log out from the account in the browser and log in with a different account.

After this open Ludo Star and 'Login with Facebook'.

MAGIC CHEST is a mystery gold box which is available after every 24 hours. you can win up to 50K gold coins by opening this mystery gold box. 

You can also buy a magic chest from the App Store / Play Store. 

 

LUCKY DICE is a mini game meant to give you free gems in the game.

Earning FREE gems
Gems can be earned by sending and receiving lucky dice. Connect the game with your Facebook account and start sending lucky dice to your Facebook Friend. When they roll your sent dice, then you also get back a dice in return. Once you have 3 lucky dices then you can roll them and based on the pattern you will get free gems.

The rule is that the numbers should be in order. 
So, we do not consider 2 4 3 as sequence. 
A sequence should be in increasing or decreasing order. Like, 2 3 4 or 4 3 2.

LUCKY DICES' counts are stored on our secure server and it is highly unlikely that you will lose them. If you sense that you lost some of them then please close the app and open it again. Check if you regained the dices.

In case you still do not get the dices that you think are missing then we recommend you please contact our team. They will investigate and refund if there is some issue.

Yes, there is a maximum of 52 dices you can collect at a time. if you are at 52. you will not be able to receive more than that. To receive more first you have to roll some of them.

When you miss a turn or get disconnected, instead of removing you from the game auto mode gets activated. It saves you and keeps you in the game so that you connect back when your internet starts working.

TURN OFF AUTO
However, as soon as your auto is on, you can turn it off as well. You can turn off the AUTO by tapping on the area above your profile photo in the game which shows the auto on the symbol.

You can turn off the AUTO by tapping on the area above your profile photo in the game which shows the auto on the symbol.

Most of the time game goes to AUTO mode when your internet connection is too weak and the device is not able to connect to our server. In that condition instead of removing you from the game, auto mode gets activated and it keeps you in the game so you continue the same when you connect back.

If you end up in this kind of situation please check your internet connection and try to connect back. If you are facing this problem repeatedly after having stable network condition too. Please write to our customer support. we will try to resolve the issue as soon as possible.

By adding reconnect mechanism in the game we have ensured that if the internet goes down for certain period you will be able to connect back. This is highly unlikely that you will get disconnected from the game. If you get into this kind of situations then please write to our customer support. We will try to resolve the same as soon as possible.

Follow the following steps to hide online status from friends:

Step 1: Go to lobby and tap on the Settings icon. This will open the settings screen. 

Step 2: Scroll to see all the options and tap on the box in front of "Hide my online status". This will enable the feature of not showing online status from the next app open. You can close the app and open to see the settings in action. 

 

Sometimes due to delay from Facebook the friend list takes time to load and therefore the status of people is missed. We are working on a fix for this problem. It will be resolved soon.

Follow the following steps to hide online status from friends:

Step 1: Go to lobby and tap on the Settings icon. This will open the settings screen. 

Step 2: Scroll to see all the options and uncheck the box in front of "Notifications when Friends come online". This will enable the feature of not showing online friend's notification.

Although we have taken adequate steps to minimize it sometimes it happens due to request failure from Facebook. we are completely aware of this problem and are trying our level best to resolve this.

Please follow the below-mentioned procedure to play with your Facebook friend:

1. Login with Facebook to see your friend list and online friends.
After you have logged in you will see in the app a friend list in your lobby along with challenge button in front of every player.

2. When you tap on the challenge it will show the type of challenge you want to create. Create the table via this process will automatically send the challenge to your friend. The friend will get a notification and he/she can accept it or deny it.

To know in detail how to play challenge/play with friends, you can watch this tutorial.

To play in private table without Facebook friends, tap to 'Private Table' in the lobby. You will see the options of the type of table you want to create. After creating the table you will see a table code and other options of sharing the code. 

Ask your friends to join using the table code or, send the link of joining. 

Currently rematch functionality is not avaialble in the game. We will add it soon :)

Understanding the reward system
When you place a bet of 500 coins, your opponent also does the same. 500 coins are reduced from your and opponent account. After winning you get 1000 coins (your and your opponent). Effective increase that you can see will be 500 coins (that of opponent).

Understanding the reward system
When you place a bet of 500 coins, your opponent also does the same. 500 coins are reduced from your and opponent account. After winning you get 1000 coins (your and your opponent). Effective increase that you can see will be 500 coins (that of opponent).

Team up is a standard 4 player game in which player seating opposite are a team. To play a team up game you will have to invite one of your friends.

How to play Team up
1. Go to lobby and tap on Team UP Card. 
2. Select the bet amount and variation of the game you want to play. A team will be created with a team code and options to invite your friend to join your team. 
As soon as a friend joins, the game will begin. 

 
Note: Team-up rules you can read by tapping 'i' icon in the left top corner of the team up screen. 

To Play team up with your friends do the following A) Go to lobby and tap on Private table B) Choose the game mode and the bet amount C) Check the Play Team up mode box in the same screen D) Tap on create table E) Share the table code with your 3 other friends or invite them using invite option F) Once your friends will join Team game will get started

To play team-up with your friends in private table you will have to follow these steps:

1. Go to Lobby and tap on Private Table
2. Choose the game variation and bet amount
3. Just above the Create Table button, you will see a box. In front of the box, you will see 'Play in teams'. If you tap this box the table will be created for a team up match. 

To Play offline:
1. Go to Lobby and scroll to the right
2. Tap on Play offline
3. Select the game mode and other options
4. Tap on start

Currently playing with CPU is not available in the game. We are working on it and it will be available soon

Ludo is more of a strategy game than luck, luck comes into existence when you cannot strategize it anymore.

This is a list of a couple of pointers you can keep in mind while playing Ludo
1. Open all your pieces, as soon as you get the chance.
2. Invest your numbers on all the pieces. If you keep running the only piece, chances are it may be killed.
3. Remember what number can lead you to the best place, what number will let you kill the opponent.
4. Kill your opponents as much as possible, you show some linearity & you may loose.
5. Keep the piece, which is nearer to the victory at the safe place & moves it with bigger numbers. Invest smaller numbers on pieces that are just beginning to run out of the house.
6. If your piece is into victory & you get a chance to kill the opponent, you must go for victory. Kill him if the number is too small (1 or 2) so that you can get a chance to play again.
7. If you have a number that is no good in any of your pieces, move the piece that is nearest to the starting point.

We take abuse or any such activity very seriously. Thanks for reporting the problem with us. Just for your knowledge, while playing the game you can block the person during the game and you will stop receiving his/her chats.

When a user is blocked more than 5 times then the user will be banned from doing chat in Ludo Star for the day. Multiple such incidents will result in bans. 

You can use the mute button to block the other person during the game. Once you mute him you will stop receiving his/her chats.
You can easily unmute a person if you have accidentally muted him. Just tap on the profile pic of the person. A popup with the person’s information will appear, along with a mute/ unmute button at the bottom. Tap on the button to unmute them.

To play Ludo star league you have to be Level 4. Once you reach Level 4 in the game and won 1 game, you reach BRONZE League.

After you are in a league, then you will have to win public games (1 on 1, 4 Player, Team-up) to increase your ranking in the league. When the league competition ends the top 20% (Top 40 people) will be upgraded to the next higher league.

Also you can go through this tutorial video to understand about the league in detail: link

Titan is the highest league in Ludo star. There is no higher league you can get promoted to.

Once you reach Titan league, to prove your greatness starting collecting titan badges. You win 1 titan badge each week if you end up top 40 of a Titan league. Collect as many Titan badge as you can and show your friends who is the boss.

Once you reach Titan league, to prove your greatness starting collecting titan badges. You win 1 titan badge each week if you end up top 40 of a Titan league. Collect as many Titan badge as you can and show your friends who is the boss.

If you finish the week in top 20% (Top 40 players) of your group then you get promoted to the next league.

Earning from games played with friends is not included in league competition, only the winnings from the private matches are included. So if you are unsure about whether your winning getting added in the league or not. Please check the game mode you were playing. 

If you notice that winnings from the public match also not getting added in the league please reach out to support team. We will investigate and will resolve the same.

If you finish the week in bottom 20% (Bottom 40 players) of your group then you get demoted to bottom league.
Xp is the experience points. The number of experience points a player has determines his/her level. You get experience points when you either kills opponent's token or put your token to home.
XP Boosters are items that temporarily increase the amount of experience points you get. So if you have 3x booster then it means you will get 3 times of xp that used to get earlier. For example, 2xp will become 6xp.
When you have multiple boosters at the same time then the time of booster will get added up.
We are here to make good games which people can play and enjoy. The game does not take any permission of accessing microphone and camera. This game is absolutely safe to play and no personal information will be leaked by playing this game
As per company guidelines, we cannot share the details of any other users. It is completely against our privacy policy.
Yes you can leave after coming 1st or 2nd. You will get your winings. But don't you want to see your opponents fighting for 2nd/3rd place :)

Please send an email to us describing the idea. we will discuss the idea with the team and if possible we will try to incorporate the same in the future updates.

This game is not currently available on PC / Windows. However, we are already working on it. The game will be available in 1-2 months on Facebook. Currently You can download the game on IOS (Mobile) and Android only.

As soon as the game is over, the game-chat is deleted. We won't be able to give you the records of your chats. 

Adding Facebook friend as friend in the game
If your Facebook friend has installed the game then he/she automatically will start appearing in your friend list. You can also invite other FB friends in the game by tapping the +Add button. 

Adding Non FB friends as friend in the game
You can add random people whom you meet in the game by tapping on their profile photo and green friend icon beside their name.

If you want to remove non-Facebook friend (Game buddy)
In the lobby tap on the friends icon then switch to Game Buddy tab. Tap on any friend's photo to see their profile. The profile will have a red button beside their name. Tap on that button to remove them from the friend list. 

Game buddies are your in-game friends which you can add when you meet them during the game.

To add someone as Game Buddy
1. Tap on his/her profile picture during the game
2. Tap on the green add friend button beside their name

Note: You cannot send lucky dices to Game Buddies.
Adding game buddy functionality is only limited to players who logged in the game using their Facebook Id. Guest users will not be able to add buddies.

Yes, you can add maximum of 25 Game Buddies in the game. If you are at 25 then you will have to remove some of your buddies to accomodate the new ones that you want to add.
Currently exchanging dice functionality is only limited to your Facebook friends. We are working on enabling this functionality for Game Buddies but it will take some time to be available.